Terms of service
These terms cover launchofficehq.com and the services we provide to businesses: websites, the Launch Office Chat Assistant and the command center. By making an account or paying for a plan, you agree to them.
Your account
You can make an account, build your website and try everything for free in preview mode. Keep your PIN private. You're responsible for what's posted from your account, and for making sure you have the right to use the words, photos and logos you upload.
Plans and payment
Paid plans are monthly and renew automatically until you cancel. Payments are handled by Stripe. We never see or store your card number. Your website goes live after your first payment, and your own web address is usually connected within 2 to 3 business days.
Your web address
If we register a web address for you, it's registered for your business and stays yours. If you leave, we help you move it.
Your content
Your business name, logo, words, photos and customer information belong to you. You give us permission to host and show them so we can run your website, chat assistant and command center. If you leave, we can send you a copy.
The chat assistant
The chat assistant answers from information you provide and approve. It can be wrong or out of date, so keep your info current. It is not a legal, medical, financial or emergency service.
What you may not do
Don't use our services for anything illegal, to send spam, to collect other people's information without permission, or to post content that is hateful, misleading or that you don't have the rights to. Don't copy, resell or reverse engineer our software or designs. We may pause a site that breaks these rules.
Ownership
Our software, designs, templates and the Launch Office HQ name belong to Launch Office HQ.
No warranty and limits
We work hard to keep everything running, but our services are provided as is. To the extent the law allows, our total responsibility for any claim is limited to what you paid us in the last 3 months.
Cancellation
Cancel any time. See the refunds and cancellation page for how it works.
Plans and setup
Our template plans (Website, Command center, Website + Command center) and the Team tools add-on have no setup fee. Custom work (a custom website or custom package) has a one-time setup fee that we agree on before we start, plus the same monthly price. We tell you what's included and how long it should take before you pay.
Your command center and team
You decide who on your team gets a login and what they can see. You're responsible for your team's use of your account. Don't store card numbers, bank numbers, Social Security numbers or medical records in your command center or documents.
Help from us
When you ask for help, or when we build or update something for you, we may sign in to your account. Each time we do, it shows in your activity log as "Launch Office HQ support."
Business plans
Our Business Launch Plan and Business Growth Plan are written with AI from your answers. They're a practical starting point, not legal, tax, financial or professional advice. Check rules, licenses and taxes with your state, the IRS or a CPA.
Availability
We work to keep everything online, but there may be short outages or maintenance. We back up your information every night.
Governing law
These terms are governed by the laws of the State of Arkansas. If there's ever a problem, please email us first. Most things can be fixed with a conversation.
Changes
We may update these terms. The date below shows the latest version.
Last updated November 3, 2026. Questions: dustin@launchofficehq.com