Refunds and cancellation

We want this to be simple and fair.

Try before you pay

You can build your website, try the chat assistant and use the command center in preview mode for free. You only pay when you're ready to go live.

Monthly plans

No contracts. Cancel any time and you won't be charged again. Everything keeps working until the end of the month you paid for. We don't refund a month that's already started.

If a charge surprises you

If your plan renewed and you didn't mean to keep it, tell us within 7 days of the charge and we'll refund it in full.

Setup fees

A setup fee covers building your website or command center. Once we've delivered your first draft, it isn't refundable.

After you cancel

Your website shows a "coming soon" page and your command center locks. Your information is kept for 60 days in case you come back. Your web address stays yours, and we'll help you move it.

How to cancel or ask for a refund

Email dustin@launchofficehq.com with the name of your business. We reply within one business day. Refunds go back to the card you paid with and can take 5 to 10 business days to show.

Last updated November 3, 2026. Questions: dustin@launchofficehq.com